Intercom Fin
Autonomous AI agent resolving 67% of support tickets end-to-end
Best for
Automated resolution of Tier-1 support queries across voice, chat, email, and social End-to-end order and refund handling with real-time data retrieval Enterprise support operations with continuous quality monitoring and AI-driven optimization
Platforms
Web · iOS · Android · API
Starting price
$0.99/outcome
We may earn a commission if you subscribe. No extra cost to you.
Pricing model
Free
From $0.99/outcome
Platforms
Web · iOS · Android · API
Free plan
Free Trial, 14 days
Integrations
26
20 native · 6 api
Updated
2026.04.30
Pricing
Plans and pricing
Fin with Your Current Helpdesk
Teams using non-Intercom helpdesks (Salesforce, HubSpot, Freshworks, Zendesk, etc.)
$0.99/outcome (50 outcomes/mo minimum)
- +Set up in under an hour
- +Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
- +Customizable tone and answer length
- +Takes action to update external systems
- +Transfers to agents directly in preferred inbox
- +Unlimited teammates (no seat costs)
- +14-day free trial included
Most popular
Fin with Intercom's Helpdesk
Teams wanting Fin AI Agent bundled with the full Intercom Customer Service Suite
$0.99/outcome + $29/seat/mo
- +Every Fin AI Agent feature
- +Configurable inbox and ticketing system
- +Email, live chat, phone, SMS, and more
- +Workflow automations & pre-built reporting
- +Public help center and Knowledge Hub
- +Proactive outbound suite
- +14-day free trial included
Plan 3
Teams wanting AI-powered visibility and quality control across all conversations
Contact
- +CX Score
- +AI Topics
- +Trends
- +AI Recommendations
- +Monitors
- +Custom AI Scorecards
Plan 4
Support teams wanting an AI assistant for human agents in the inbox
Contact
- +Instant advice, insights, and answers for agents
- +Expert training and onboarding
- +Trusted information from your content sources
- +AI-powered translations for global support
- +Faster time to resolution
Fin with Your Current Helpdesk
Teams using non-Intercom helpdesks (Salesforce, HubSpot, Freshworks, Zendesk, etc.)
$0.99/outcome (50 outcomes/mo minimum)
- +Set up in under an hour
- +Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
- +Customizable tone and answer length
- +Takes action to update external systems
- +Transfers to agents directly in preferred inbox
- +Unlimited teammates (no seat costs)
- +14-day free trial included
Most popular
Fin with Intercom's Helpdesk
Teams wanting Fin AI Agent bundled with the full Intercom Customer Service Suite
$0.99/outcome + $29/seat/mo
- +Every Fin AI Agent feature
- +Configurable inbox and ticketing system
- +Email, live chat, phone, SMS, and more
- +Workflow automations & pre-built reporting
- +Public help center and Knowledge Hub
- +Proactive outbound suite
- +14-day free trial included
Plan 3
Teams wanting AI-powered visibility and quality control across all conversations
Contact
- +CX Score
- +AI Topics
- +Trends
- +AI Recommendations
- +Monitors
- +Custom AI Scorecards
Plan 4
Support teams wanting an AI assistant for human agents in the inbox
Contact
- +Instant advice, insights, and answers for agents
- +Expert training and onboarding
- +Trusted information from your content sources
- +AI-powered translations for global support
- +Faster time to resolution
Updated · 2026.04.30Plans and prices can change. Always check the vendor's site for the latest.
Things to check
What stands out. What to look into.
We flagged capabilities that look strong and areas worth a closer look. These are not verdicts. Check anything that matters to your use case directly with the vendor.
+Looks strong5
−Worth checking3
Features · 12
Features and capabilities.
A snapshot of what this tool does, based on what the vendor publishes. Enough to know if it is worth a closer look.
Integrations · 26
What it connects to.
Connections we have found available for this tool. Not exhaustive, integrations change. Check the vendor's site for the full list.
Native · OAuth20
Intercom Helpdesk Suite
Salesforce Service Cloud
HubSpot
Freshworks/Freshdesk
Zendesk
Dixa
Front
Zoho
Sprinklr
Gorgias
API6
Shopify Data Connector
Stripe Data Connector
Linear Data Connector
Custom API Data Connectors
Intercom MCP Server
API Platform
Use cases · 4
Ways people use it.
A few examples of how this tool gets used. Not a complete picture, there are plenty more.
Ready to try it
Visit Intercom Fin.
Pricing confirmed 2026.04.30. We may earn a commission if you subscribe. No extra cost to you.
Common questions
Frequently asked about Intercom Fin
Does Intercom Fin have a free plan?
Yes, Intercom Fin has a free tier available.
How much does Intercom Fin cost?
Intercom Fin is free to use.
What does Intercom Fin integrate with?
Based on vendor documentation, Intercom Fin connects with Intercom Helpdesk Suite, Salesforce Service Cloud, HubSpot, Freshworks/Freshdesk, Zendesk, and 21 more. Check the vendor's site for the complete list.
What platforms does Intercom Fin support?
Intercom Fin is available on Web, iOS, Android, API.
MethodologyFull methodology →